Terms & Conditions

 

By using www.heritagegardenware.co.uk  you agree to be bound by these Terms and Conditions. We reserve the right to change these Terms and Conditions, in whole or in part, at any time without notice, and you should always check them prior to your use Of The Heritage Lighting and gardenware website.
 
Ordering
 
Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur Heritage Lighting & Gardenware may not accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.
 

Delivery service

We try to make the delivery process as simple as possible and our able to send your order either to your home or to your place of work.
 
Delivery times are calculated in working days Monday to Friday. If you order after 4 pm the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow an extra three working days.
 
We aim to deliver within 5 working days but sometimes due to high order volume in some sales periods please allow 7 days before contacting us. We will attempt to e-mail you if we become aware of an unexpected delay. 
 
All small orders are sent out via our courier service. Such deliveries will need a signature, and if you there is no-one present to sign a card will be left to advise you to contact the courier service and arrange re-delivery.
 
Each item will be attempted to be delivered twice. Failed deliveries after this can be delivered at extra cost.
 
Delivery and Returns
 
Heritage Lighting & Gardenware returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us and be in receipt of a returns authorisation (RA) number before sending any item back. Any product without a RA number will not be refunded. 
 
Exchange 
 
If when you receive your product(s), you are not completely satisfied you may return the items to us, within seven days of receipt, for exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in the original packaging, in all original boxes including packaging materials, instructions, fittings and warranty card and all other accessories and documents provided by us.
 
We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. Heritage Lighting & Gardenware will not be held responsible for items lost or damaged in transit.
 
All shipping back to Heritage Lighting & Gardenware is paid for by the customer. We are unable to refund you postal fees.
 
Any product returned found not to be defective can be refunded within the time stated above and will be subject to a 15% restocking fee to cover our administration costs. Goods found to be tampered with by the customer will not be replaced but returned at the customers expense. 
 
If you are returning items for exchange please be aware that a second delivery charge may apply. 
 
Non-Returnable Product
 
Refunds/exchanges are not available for products that have been installed and used unless the prodcut is being returned under the terms of our warranty. Such products will be exchanged like for like.
 
Discounted or our end of line products can only be returned for repair no refunds as replacements will not be available.
 
Incorrect/Damaged Goods
 
We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered. Please contact us. In the unlikely event that the product arrives damaged or faulty, please contact Heritage Lighting & Gardenware immediately. Such problems will be given special priority and you can expect to receive the correct item within 72 hours. In respect of any incorrect items received all delivery charges will be refunded back onto you credit/debit card.

Security

We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. Heritage Lighting & Gardenware uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers. 
 
During the payment process, we ask for personal information that both identifies you and enables us to communicate with you. 
 
We will use the information you provide only for the following purposes.
 
* To send you newsletters and details of offers and promotions in which we believe you will be interested. 
* To improve the content design and layout of the website. 
* To understand the interest and buying behavior of our registered users
* To perform other such general marketing and promotional focused on our products and activities. 
 
Conditions Of Use
 
Heritage Lighting & Gardenware and its affiliates provide their services to you subject to the following conditions. If you visit our shop at Heritage Lighting & Gardenware you accept these conditions. Please read them carefully, Heritage Lighting & Gardenware controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained. 
 
If you choose to access from another country you do so on your own initiave and are responsible for compliance with applicable local lands. 
 
Copyrights
 
All content includes on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by Heritage Lighting & Gardenware and are protected by international copyright laws. 
 
License and Site Access
 
Heritage Lighting & Gardenware grants you a limited license to access and make personal use of this site. This license doses not include any resale’s of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.
 
This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without written consent of Heritage Lighting & Gardenware.
 
Product Descriptions
 
Heritage Lighting & Gardenware and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.
 
From time to time there may be information on Heritage Lighting & Gardenware that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.
 
We reserve the right to correct ant errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologies for any inconvenience this may cause you. 
 
Prices
 
Prices and availability of items are subject to change without notice the prices advertised on this site are for orders placed and include VAT and delivery.
 
Please review our other policies posted on this site. These policies also govern your visit to Heritage Lighting & Gardenware