Outdoor Lighting and Outdoor Furniture Delivery Information

Delivery service

We try to make the delivery process as simple as possible and our able to send your order either to your home or to your place of work.
 
Delivery times are calculated in working days Monday to Friday. If you order after 4 pm the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow an extra three working days.
 
We aim to deliver within 5 working days but sometimes due to high order volume in some sales periods please allow 7 days before contacting us. We will attempt to e-mail you if we become aware of an unexpected delay. 
 
All small orders are sent out via our courier service. Such deliveries will need a signature, and if you there is no-one present to sign a card will be left to advise you to contact the courier service and arrange re-delivery.
 
Each item will be attempted to be delivered twice. Failed deliveries after this can be delivered at extra cost.
 
Delivery and Returns
 
Heritage Lighting & Gardenware returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us and be in receipt of a returns authorisation (RA) number before sending any item back. Any product without a RA number will not be refunded. 
 
Exchange 
 
If when you receive your product(s), you are not completely satisfied you may return the items to us, within seven days of receipt, for exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in the original packaging, in all original boxes including packaging materials, instructions, fittings and warranty card and all other accessories and documents provided by us.
 
We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. Heritage Lighting & Gardenware will not be held responsible for items lost or damaged in transit.
 
All shipping back to Heritage Lighting & Gardenware is paid for by the customer. We are unable to refund you postal fees.
 
Any product returned found not to be defective can be refunded within the time stated above and will be subject to a 15% restocking fee to cover our administration costs. Goods found to be tampered with by the customer will not be replaced but returned at the customers expense. 
 
If you are returning items for exchange please be aware that a second delivery charge may apply. 
 
Non-Returnable Product
 
Refunds/exchanges are not available for products that have been installed and used unless the prodcut is being returned under the terms of our warranty. Such products will be exchanged like for like.
 
Discounted or our end of line products can only be returned for repair no refunds as replacements will not be available.
 
Incorrect/Damaged Goods
 
We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered. Please contact us. In the unlikely event that the product arrives damaged or faulty, please contact Heritage Lighting & Gardenware immediately. Such problems will be given special priority and you can expect to receive the correct item within 72 hours. In respect of any incorrect items received all delivery charges will be refunded back onto you credit/debit card.
 
Export restrictions

At present Heritage Lighting & Gardenware only sends goods to addresses within the UK. We plan to add exports to our services in the future. If however you have a special request please contact us your requirements.

General information

All lanterns are fully tested to European standards during manufacture and before despatch but PLEASE NOTE that all lanterns must be installed by an appropriately qualified electrician.